National Service, Warranty, and Repair Locations
Residential & Commercial Repairs on all brands:
-Vacuum Cleaners
-Commercial cleaning equipment
-Heavy Industrial Equipment
-Sewing Machines
-Specialized appliances
-Central Vacuum Systems
What to Expect: The Process
1
Coming to a physical location:
Simply bring the unit Into a Store Location. We will look up your account via name, email, or phone number and get you taken care of. You can also call the location to see if someone can assist over the phone.
*For Built-In home units and large equipment. Call the nearest location to schedule an on-site appointment.
Online Help:
Email us support@imperialhomeappliances.com or call us (888)908-3056 If you purchased the unit from us: Provide your purchase number, name, phone number, and a brief explanation of what is going wrong. We will email you or call you to walk you through the process of how to proceed.
2
Provide a brief explanation of the issues. Staff will get you checked in and diagnose the unit.
Online customers will talk to a service technician and told how to proceed.
3
If you decide to fix unit simply put down a $30 deposit on the repair. The deposit will then be applied towards the final bill. Typical repair times vary based on make, model, & parts availablity. Average repair turn around 7-10 days or you can opt for the “RUSH” for 72 hr or less service.
