• (806) 373-2889
  • (406) 585-2442
  • (417) 864-8625
  • (888) 908-3056
  • (806) 373-2889
  • (406) 585-2442
  • (417) 864-8625

Returns Policy

Returns

If you don’t love your vacuum, send it back within 30 days of receiving it. Our Best Vacuum Guarantee will generate a BVG number for everyone who takes the Best Vacuum Challenge and receives the Best Vacuum Guarantee. If you decide to return your vacuum, you will be required to include the Best Vacuum Guarantee Number (BVG #) with your return. Keep receipt for warranty purposes. Product must be returned in brand new resalable condition with the original packing and container, which includes all manuals and materials. Returned shipping costs of merchandise are at your own expense. All returns must be insured and a signature is required for proof of receipt of delivery. Steam cleaners and carpet shampooers are not returnable once used, if they are defective then the machine would be covered under the manufacturer’s guarantee.

Missing Items / Damaged Product

At Imperial Home Appliances, customer satisfaction is our top priority. If you receive an order with missing items or with damaged products, please notify us within 5 days of receiving the shipment. Our team will work with you to resolve the issue and ensure that you receive all the products you ordered in a timely manner.

To report a missing item or a damaged product, please contact our customer service team by phone or email. We will need your order number, a description of the missing item or the damage, and a photo, if possible.

We will make every effort to resolve the issue as quickly as possible and to your complete satisfaction. If a replacement product is needed, we will arrange for shipment of the replacement item as soon as possible.

If you receive a damaged product, please keep the original packaging and all materials, as they may be needed for the return or replacement process. All returns must be insured and a signature is required for proof of receipt of delivery.
Please note that if you receive a missing item or a damaged product, you will not be responsible for any shipping costs associated with returning the item or receiving a replacement product.

Cancellation

Orders cannot be canceled once they have been shipped. We understand that sometimes plans change, but once an order has been processed and shipped, we are unable to cancel it. If you have received a shipping confirmation email, it means that your order is on its way and cannot be canceled.

If you have any concerns or questions about your order, please contact us at [888-908-3056]. Our team will be happy to assist you and find a solution that works best for you.

Defective Items

If you receive a defective item, please contact us immediately. All items must be sent back for inspection before a new replacement item can be sent. Upon receipt of the returned item, our technicians will test and evaluate it to determine if it is defective. If your item is defective and unused in the original packaging, we will send you a replacement. If the item has been used, it will be covered under the product warranty and a replacement will be shipped to you.

The product must be returned in brand new, resalable condition with the original packing and container, which includes all manuals and materials. The cost of returning the merchandise is at your own expense and all returns must be insured with a signature required for proof of receipt of delivery.

Coupon Codes

At Imperial Home Appliances, we value our customers and strive to provide them with the best possible shopping experience. That’s why we offer coupon codes as a way to save on their purchases.

Here’s what you need to know about our coupon codes:
– Only one coupon code can be used per order.
– Coupon codes are not valid on all products, please check the product details page for any exclusions.
– Coupon codes must be entered at the time of checkout to redeem the discount.
– Coupon codes cannot be applied to previous purchases or combined with other offers.
– Coupon codes are valid for a limited time only and may expire without notice.
– We are committed to providing you with the highest level of customer service and satisfaction. If you have any questions or concerns regarding our coupon codes, please don’t hesitate to contact us.

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We are a third-generation family-owned business, committed to providing our customers with the best vacuuming experience. At Imperial Home Appliances, we carry a wide range of top-quality vacuums from the best brands in the industry, including SEBO, Ricaar, Miele, and Simplicity.

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