Privacy Policy

Last Updated: 08/11/2026

Imperial Home Appliances (“we,” “our,” “us”) is committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or engage with our services, including SMS communications.

By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

Information you voluntarily provide, including your name, email address, mobile phone number, shipping address, billing information, and any details submitted through forms, checkout pages, or customer support interactions.

Mobile Phone Numbers & SMS Consent

We collect mobile phone numbers only when voluntarily provided by users. SMS consent is separate from other types of consent and is not required to make a purchase. You may withdraw SMS consent at any time.

Non‑Personal Information

We collect anonymous data such as pages visited, links clicked, time spent on the site, device type, and browser information. This helps us improve our website and services.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember preferences, and deliver personalized content. You may manage cookie settings through your browser.

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer service and respond to inquiries

  • Personalize your shopping experience

  • Improve website performance and functionality

  • Send marketing communications when you opt in

  • Send SMS messages when you opt in (details below)

SMS Communications

By providing your mobile phone number and opting in, you consent to receive SMS messages from Imperial Home Appliances. These may include:

  • Order updates

  • Delivery notifications

  • Service appointment reminders

  • Customer support messages

  • Promotional offers (only if you explicitly opt in)

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at support@imperialhomeappliances.com.

SMS consent is not required to make a purchase. We do not share SMS consent or mobile phone numbers with third parties for marketing purposes.

Information Sharing and Disclosure

We do not sell or rent your personal information.

We may share information with trusted service providers (such as payment processors, shipping carriers, and marketing platforms) solely to fulfill services you request.

We do not share SMS consent or mobile numbers with third parties for marketing or promotional use.

Data Security

We implement industry‑standard security measures to protect your information from unauthorized access, misuse, loss, or alteration. While we strive to safeguard your data, no method of transmission or storage is completely secure.

 

Third-Party Websites

Our website may contain links to third‑party websites. We are not responsible for the content or privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Your Rights & Choices

You may:

  • Update or correct your personal information

  • Opt out of marketing emails

  • Opt out of SMS messages by replying STOP

  • Request deletion of your account information

To exercise these rights, contact us at support@imperialhomeappliances.com.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon posting the revised policy on our website. We encourage you to periodically review this page to stay informed about our privacy practices.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at:

Imperial Home Appliances

1028 Whiteriver Blvd Muncie, IN 47303

Email: support@imeperialhomeappliances.com

Your privacy is important to us, and we are committed to maintaining your trust and protecting your personal information.

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